Being a restaurant owner, you know that time management and productivity are key when steadily growing your business.
That’s why many restaurants incorporate a time clock to track how employees are spending their time while at work. However, the software is only effective when everyone is on board.
Informing your employees that you will be updating your timekeeping practices is easier said than done because actually getting your employees to willfully jump on board can be a difficult task.
There can be many reasons why employees resist this kind of technology. Your employees may feel they are getting policed and micromanaged and that their privacy is being compromised.
In order to get everyone on board, you need to make sure that you address all of these concerns and explain how time tracking is necessary and beneficial to both the company and employees. Below are some useful tips on how to do so.
To begin with, you should try to empathize and understand your employees’ viewpoints. Give them a good reason as to why they need to track their time and why this task is important for everyone.
In the restaurant business, time tracking is crucial because many employees work on an hourly basis. In this type of work environment, time tracking is essential because you are paying employees by the hour and you need them to be productive every hour.
Another perfectly understandable reason for time tracking is due to labor laws and regulations. If your restaurant doesn’t comply with these regulations, you will be running the risk of hefty fines, which would be bad for your reputation and could result in a closure of your business.
You have to assure your employees that you are not monitoring what they do personally. You are not spying on them or controlling how they spend their time off the clock.
You are only using time-tracking technology to increase the overall productivity in your restaurant and increase the efficiency of your employees while at work. "While at work" are the operative words here.
Unfortunately, some employees are guilty of time theft, which is why incorporating specialized time clocks to prevent such actions from occurring is vital. When employees partake in this act, they are not just stealing from the company, but they are stealing from fellow employees as well. It's unfair and unjust.
In order to gain their trust, you have to give trust. Let your employees know that they control how they want to track their time but you also need to be aware that no one tries to abuse this control.
Your employees will be more open to adapting to new technology if the process is simple and the user interface is easy to use.
Nowadays, it is becoming easier and easier to track time from anywhere using any device like a phone, computer, etc.
You don’t need a full report on everything your employees worked on during their shifts or detailed logs on each work activity. You only need to know how much time they spent on specific tasks, which will require less energy on your employees’ part.
Time clock apps - even the free time clocks - usually have an option that sends automatic reminders to your employees reminding them of upcoming shift times and when to clock out for a shift to avoid missed meal periods or overtime.
This automated tracking feature helps each party because everyone will be on the same page and abiding to the proper guidelines.
Many people are not that well-versed in technology so, getting used to a new tool will always be stressful for them and they will need some kind of guidance.
This basic set-up doesn’t mean you should simply tell your employees how to use the time clock, but instead provide useful support. This will answer general queries about the tool, and personalizing their experience will display how much you care about your employees’ well-being and understanding of the new processes.
Once some time has passed since the integration of a time clock, be sure to follow up with your employees and ask how are they getting adapting to the new technology.
Also, ask for feedback and try to address all their issues, should there be any.
Remember that your employees will trust you more if you are open and honest with them. So, make sure that you share the timekeeping process with your employees, including how time is logged and what it means from a managerial standpoint.
Provide each employee his/her personal timesheet, so they may see their actual logged start and end times. Sometimes, a lack of production is a result of being unaware or oblivious to time management.
If employees are given a visual reference of their productivity levels, this will motivate them to improve, as they are now aware of the reality of the situation.
Share the time tracking data with your employees to gain their trust and motivate them to track time.
When trying to manually track employees’ work hours, managers and employees may get confused about their time logs due to inaccuracies.
Another simple explanation for why people get confused when it comes to manually track time is because people simply forget or remember their time worked differently.
To simplify the process and make it more accurate, clearly, explain the clock in/clock out guidelines to your employees.
Instruct that employees cannot punch in before their start shift time or clock out before or after their end time without asking for permission from management.
Lastly, make sure that you don’t use the time tracking data against your employees in such a way that criticize them without being constructive.
This is the worst scenario for your employees and will further reaffirm their belief that the time clocks were implemented for the sole purpose of monitoring their every move.
Above all, they will lose faith in your management techniques.
You should discuss the time tracking results with employees to help them better understand where they can improve and clearly define expectations. This will make them better employees, and they will feel more motivated to do better, which will be good for your business!
These tips will help you make the tracking process open, fair, and transparent and will help you gain trust from your employees to adapt to the new technological changes.