What Is Business Process Management | 5 mins read

What is Business Process Management? The Story Behind It All

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Lauren Christiansen

By Lauren Christiansen

Understanding Business Process Management

Once digitization revolutionized the business world, a lot of new terminologies came to exist. Task management now required digital tools and high-tech business intelligence. Companies that didn't invest in these systems lost their competitive edge. With fully automated solutions available, process optimization became critical. One term to describe the revamping of workflows to align with automated tools is BPM or business process management.

So, what is business process management? Process management is the way individuals control and review set activities within a company. A business process is all of the steps used to achieve a given goal. For example, a restaurant has separate processes for inventory management, employee onboarding, taking orders, seating guests, budgeting, and advertising. BPM enables owners to optimize these processes, often with the aid of automated systems.

In summary, a BPM discipline is where stakeholders use a combination of process modeling, researching, and monitoring tools to ensure process improvement. This allows small businesses to identify inefficiencies, train employees properly, and implement automated tools. Read ahead for some of the top benefits of process automation and workflow management.

The Benefits of Business Process Management

BPM business platforms and disciplines are set to rapidly expand in the next few years. Due to process management software and other digital tools, there is a greater need to revamp outdated workflows. Manual business processes are not going to meet key performance metrics anymore.

Any business strategy requires a place for workflow automation, cloud computing, and one or more management tools. That's where BPM management software comes in. Read ahead for some of the top benefits of BPM tools.

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1. Business Process Management Decreases Costs

The majority of companies adopt business process management software to decrease costs. Improving processes can minimize both labor and operational expenses, which are the priciest parts of business operations. Organizations can pay for the services they need because they can outsource many tasks to third-party specialists. For example, many small diners outsource their payroll processes to an outside accounting firm.

Improving and automating existing processes also saves time, decreases the amount of required equipment, and minimizes errors. Outsourcing labor means there's no need to pay for tools. BPM solutions decrease the potential for human error, which also saves money. When everything is more organized, business operations will also be more efficient. This further saves resources and minimizes waste, which helps increase profits.

2. Business Process Management Meets Customer Demands

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Companies across the United States know that quick responsiveness is key to business success. Owners must make sure to adapt to changing customer demands to improve the customer experience. Otherwise, they'll lose brand loyalty and will be overtaken by the competition.

With BPM software and process management, key decision-makers are more alert. In the old days, companies asked customers how they should improve their services to maximize efficiency. Now, stakeholders use BPM to first improve processes so they can meet consumer needs. In other words, companies take the reins first.

Companies also invest in robotic process automation platforms that are focused on customer acquisition and retention. This evolution in business rules has directly impacted customer satisfaction for the better. Meeting consumer needs also tends to increase internal productivity; which is a win-win.

3. Business Process Management Eliminates Outdated Processes

In this day and age, traditional processes are a waste of time, energy, and money. Many manual processes are no longer relevant nor meet desired business outcomes. If companies fail to implement business process automation, a competitor will gladly fill that void.

BPM enables owners to comprehend existing processes and create better ones. With modeling and a management system, organizations can plan, implement, measure, and learn about their end-to-end processes. This helps outdated organizations rebrand into sleek, new, automated versions of themselves.

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4. Business Process Management for Standardization and Productivity

Many businesses get excited about automated tools and make the necessary investments. Unfortunately, many businesses also haven't drilled down into workflows, identified inefficiencies, or trained employees properly. So, they buy a fancy new tool to create a robotic process but aren't receiving an ROI. This is because they haven't used BPM to standardize processes and increase productivity.

With a set of BPM practices and/or a BPM solution, companies can standardize certain activities across the organization. They can drill down into workflows to determine what works and what doesn't. Then, they can implement a set of best practices and enforce good governance to maximize productivity. When employees are required to perform certain tasks with these best practices, there's less room for error and greater efficiency. This improves the quality of customer service and increases sales.

5. Business Process Management Increases Cross-Collaboration

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Everyone knows that collaboration improves productivity and efficiency. When it's easier to access and share information, teams can finish tasks much more quickly. To optimize project management, businesses should utilize effective BPM software. This allows employees to easily access the information they need when they need it.

When one business unit finishes their part of a process, the system automatically notifies the next business unit. This streamlines business operations across the supply chain. It also minimizes any duplicate efforts, lost emails, or conflicts that emerge from miscommunication.

Key Takeaways of What is Business Process Management

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In conclusion, here are the top benefits of business process management BPM -

  • BPM decreases costs and minimizes wasted resources. Organizations can use BPM solutions to pinpoint opportunities to outsource processes.
  • BPM helps to meet customer demands, which improves sales and ensures brand loyalty. It also eliminates any outdated processes that prevent an organization from maintaining a competitive edge.
  • BPM standardizes processes and increases productivity. Employees will accomplish tasks much faster and there will be less room for error.
  • BPM encourages and optimizes cross-collaboration. A BPM system automatically alerts the next assigned department upon completion of a task. This minimizes cross-department conflict and improves productivity.

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