Enterprise Information System | 5 mins read

Gaining Insight into Enterprise Information Systems

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Lauren Christiansen

By Lauren Christiansen

What are Enterprise Information Systems?

While all employees need access to data to perform their jobs, some information is only relevant to upper management. Enterprise leaders need information technology with a high quality of service and the capacity to handle large quantities of data. Furthermore, upper management must view sensitive information and detailed reports that employees don't need to see. This system must have various controls that prevent misuse and unauthorized access. That's where an enterprise information system comes in.

An ERP system is a type of management system that optimizes the functions of executive processes. They are big-scale software solutions that monitor and control all complex areas of business operations. Each component of an enterprise system is used to automate the organization and improve reporting. The ultimate goal is to give enterprise leaders the information and tools they need to make better business decisions. All integrated applications and formats in an EIS allow organizations to integrate business activities and streamline the supply chain.

Furthermore, enterprise systems help monitor employee productivity and eliminate the duplication of business data. This increases operational effectiveness and improves morale, which creates a better company culture. Read ahead to learn the top categories of an EIS and how this information technology benefits small businesses.

1. Enterprise Information Systems Customer Relationship Management

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A customer relationship management system (CRM) was created to increase productivity throughout the sales department. CRM functionality enables an organization to drill down into customer demand and purchasing behavior. If owners use customer data and combine it with known market trends, they can optimize marketing campaigns and sales predictions.

Customer relationship management solutions also integrate with other applications and are accessible on a smartphone. This allows workers to access and share data, whether on or off-site. Furthermore, CRMs streamline all email communications and streamline sales activities to optimize efficiency.

  • 50% of organizations improved their productivity with help from CRMs
  • Companies that use a mobile CRM achieve 65% of their sales quotas
  • 87% of companies now use cloud-based CRMs
  • CRMs are the fastest growing software market available

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2. Enterprise Information Systems Supply Chain Management

The supply chain includes all personnel involved in business processes across operations. Supply chain management ensures each task is completed on time and employee productivity meets customer demand. This includes developing products, retrieving raw materials, transport, and any business intelligence platforms that automate the latter. The flow of information enables participants in the supply chain to collaborate and transport goods from start to finish. A supply chain management system facilitates this entire process.

Supervisors can access and view data in a custom format through a dashboard. They can communicate with other participants without sending an email or making a phone call. This improves productivity and reduces errors, which increases customer satisfaction. As the system includes real-time updates, customer service reps can perform their jobs more effectively.

3. Enterprise Information Systems Enterprise Resource Planning

Every business owner knows how critical resource planning is. Knowing on-hand assets, budgets, and expectations helps to cut costs and increase profits. A resource planning platform contains software solutions such as HR tools, inventory management data, and financial information.

Integrated software modules in an ERP facilitate the communication and delivery of resource-related data. This includes everything from sales numbers to quality control issues to outstanding invoices. For example, a sales module contains required applications to generate and handle sales orders, sales invoices, and pricing information. The HR module uses tools to create employee productivity reports, onboarding documents, and absenteeism data. Enterprise resource planning applications facilitate both operational and administrative business processes. They can also be tweaked to support various industries such as retailers, restaurants, and financial services.

  • 67% of companies claim the implementation of an ERP has helped meet key objectives
  • The top two problems when implementing an ERP is poor business process design and inadequate testing
  • After implementing an ERP, 49% of companies improved all business processes. Only 5% did not improve any processes
  • The average ROI time for companies who have an ERP was just over 2.5 years

4. Enterprise Information Systems Corporate Performance Management

A corporate performance management solution uses KPIs to track and monitor a company's financial and operational performance. For specific projects, key performance indicators may encompass project-relevant metrics or risk assessment. Owners use this type of application to measure employee engagement, optimize resource management, and assess sales.

In some circumstances, accounting departments only use CPM applications to analyze the financial performance of the organization. As CPMs consolidate so much organizational data, they need to integrate with ERP systems, CRM software, and supply chain management platforms. This improves the accuracy of insights and optimizes executive decision-making across the supply chain.

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5. Enterprise Information Systems Human Resource Management

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Human resource personnel not only need to access and share sensitive data, but they must also eliminate any errors. A mistake in a tax form can lead to everything from an audit to a missed payout, which creates a whole host of problems. When big businesses have thousands of employees, manual HR processes just aren't feasible anymore.

That's where a human resource management system comes in. An HRMS is a combination of software applications that handle processes related to human resources. This includes everything from onboarding to tax document management to employee time tracking.

An HRMS allows an organization to completely understand its employees and remain compliant with complex regulations. Executives utilize this type of management system to generate reports, assess performance, and lower labor costs. With the help of an HRMS, personnel can decrease their workload, save time, and reduce errors. This streamlines onboarding, minimizes payroll issues, and eliminates costly audits from the regulatory regime.

Key Takeaways for Enterprise Information Systems

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In conclusion, here are the key components of enterprise information systems -

  • A customer relationship management system maintains all data relevant to customer transactions, customer service, and purchasing behavior.
  • A supply chain management application enables owners to streamline and automate business processes across the supply chain. An enterprise resource planning platform helps owners optimize cash flow management, budgeting, and finances.
  • A corporate performance management system allows owners to track performance across the organization with the help of key performance indicators.
  • A human resource management system streamlines HR tasks and reduces errors.

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